FAQ'S

Q: Where do you ship from?

A: All orders are shipped from Melbourne, Australia.

Q: How long does dispatch take?

A: Orders are typically dispatched within 1–2 business days.

Q: How long does shipping take?

A: Shipping times may vary depending on your location and selected shipping method at checkout.

Q: How do I track my order?

A: Once your order has been dispatched, you’ll receive a tracking email with your tracking details.

Q: How do I use the Face Sculpting Strap?

A: Simply place the strap comfortably around the chin and jaw area and secure using the adjustable fastening. For best results, wear consistently overnight as part of your nightly routine.

Q: How often should I use the products?

A: For best results, we recommend consistent daily use as part of your skincare and self care routine.

Q: Can I store the Ice Roller in the freezer?

A: Yes. We recommend storing your Ice Roller in the freezer before use for the ultimate cooling and refreshing experience.

Q: Can I use the roller and gua sha with skincare products?

A: Yes. The tools pair perfectly with your favourite facial oils, serums and skincare products.

Q: Are the products reusable?

A: Yes. All Lifted beauty tools are reusable and designed to become part of your ongoing beauty routine.

Q: Do you offer returns?

A: Due to hygiene reasons, we are unable to accept returns or exchanges on used products unless the item is faulty or arrives damaged.